Learning from QMS in Practice

The following resources outline how organisations have applied an effective QMS and what they have learnt as part of the process.

Developing whole-organisation QMS in healthcare

This report from the Health Foundation gathers insights from QMS across the UK and Ireland and shares recommendations and learnings for those embarking on or sustaining their own QMS. Includes:

• Case studies from Aneurin Bevan University Health Board (Wales), NHS Lanarkshire (Scotland) and Leeds Teaching Hospitals NHS Trust (England) amongst others

• 9 recommendations for senior leaders

East London NHS Foundation Trust (ELFT)

This short video outlines ELFT’s QMS approach and shows how different groups of people contribute to the delivery of an effective QMS. This includes roles for:

• team leaders and managers
• team members
• consultants and senior clinicians
• senior leaders
• service users or carers

ELFT has also produced this short video to demonstrate a QMS through a control chart.

Healthcare Improvement Scotland

This report from Healthcare Improvement Scotland recognises that the delivery of high-quality care requires an organisational approach that goes beyond quality improvement and presents a national QMS framework for Scotland.

Quality, Safety and Improvement (formerly Improvement Cymru)

This video of an online Q visit outlines Quality, Safety and Improvement’s five-year journey to date of developing and testing a QMS. Dominique Bird, Acting National Director for Quality, Safety and Improvement in NHS Wales, and Felicity Hamer, Head of Strategic Quality and Safety, outline what they’ve learnt from testing the approach in two NHS Wales organisations.