Help and support

More information on who to contact if you need any help and support in Wales.

Charities and support - NHS Wales Performance and Improvement

You can also find useful information around cost of living support, safe baby care, vaccinations, nutrition and looking after yourself on the National Strategic Clinical Network for Maternity and Neonatal Services website pages.

The voices and experiences of women, parents and families will be central to this assessment.  We would encourage women, parents and families to come forward to share their experiences with the panel.  There will be several ways to do that in whichever way they feel comfortable in doing so - sharing their experiences, priorities, and expectations for safe, compassionate care.

However, the independent panel does not have the jurisdiction to look at outstanding concerns or complaints.

Further information if you have a concern or complaint

If you have any concerns about your care or treatment, please talk to the staff involved with your care as soon as possible or ask to speak to the midwife or nurse in charge.  They will try to resolve your concerns at once.

If this does not help, or you do not want to speak to the staff, you can contact the health board’s complaints team.

The process for raising concerns or complaints in NHS Wales is called Putting Things Right.

Local health boards

• Aneurin Bevan Health Board
• Betsi Cadwaladr University Health Board
• Cardiff & Vale University Health Board
• Cwm Taf Morgannwg University Health Board
• Hywel Dda University Health Board
• Powys Teaching Health Board
• Swansea Bay University Health Board

Once you have raised your concern, the complaints team:

• will listen to your concerns to try to resolve them as quickly as possible
• will look into your concerns and speak to the staff involved in your care or treatment
• may offer a meeting to discuss your concerns
• will put you in contact with the right person to help you
• will let you know what they have found and what they are going to do about it

The complaints team should respond to you within 30 working days of receiving your concern. If they cannot reply to you in that time, they will explain why and let you know when to expect a response. Some concerns may take longer to look into.

If you are not satisfied with the health board or trust’s response, you can contact the Public Services Ombudsman for Wales.

Public Services Ombudsman for Wales

1 Ffordd yr Hen Gae Pencoed CF35 5LJ

Telephone: 0300 790 0203

You can take up to 12 months to raise a concern or complaint. However, it is best to talk to someone as soon as possible.

If it has been longer than 12 months and there are good reasons for the delay, the complaints team may still be able to deal with your concern or complaint.