This Hub brings together information and materials to support individuals and teams who are developing and implementing a Quality Management System (QMS) in their organisations.
This Hub builds on growing evidence and policies across the UK and internationally which recognise that health organisations need to shift from a focus on quality improvement to take a broader approach to managing and improving quality.
In Wales, the Health and Social Care (Quality and Engagement) (Wales) Act 2020 includes a duty of quality which came into force in April 2023. This duty requires all health bodies in Wales to report on their quality journey and as part of this, establish a QMS. The Quality Management Systems Hub is designed to help NHS Wales organisations to do this.
In addition, QMS features as a prominent thread through the Safe Care Partnership, which includes a Duty of Quality Leaders Workstream with a dedicated focus on QMS.
How we are supporting you
The opportunities and learning for adopting a QMS and the requirements for NHS Wales organisations were highlighted by executives and senior leaders in attendance at the Safe Care Partnership co-design event in October 2024.
A review of these discussions enabled key requirements to be mapped to five interconnecting areas of work, designed to meet the identified support required for progressing NHS Wales on its journey to embedding QMS. These include:
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Convening a QMS learning network of nominated organisational representatives to share ideas and experiences and enable collaborative and continued learning |
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Creating this Hub of resources and tools, and developing a repository of good practice for use from team to board |
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Prototyping a care group or directorate implementation of QMS within NHS Wales with a view to share learning and bring QMS to life for spread and scale; this will include teaching and coaching support |
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Developing staff education packages based on the identified needs e.g., an introduction to QMS at all levels and how to use data for quality |
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Board development sessions, to upskill and support boards to understand their unique contribution within a QMS |
Contact us
If you’d like to discuss any of the above support or provide feedback on this Hub (including additional resources that may be helpful), we would love to hear from you.
You can email us at: NHSWHC.Qualityandsafety@wales.nhs.uk