A culture of quality requires cultivation at all levels. Culture influences how people think, act and respond to challenges, and it determines whether quality principles truly become embedded within an organisation.
A culture of quality is an important enabler of a Quality Management System (QMS) but it shouldn’t necessarily be seen as a pre-requisite. In fact, establishing more systemic approaches to managing for quality and embedding the structures and processes to support it can help you develop such a culture.
By taking time to understand the values, behaviours and attitudes that shape everyday practice, you’ll gain insights that will help you identify strengths and develop the key aspects of your culture that can underpin your quality management system (QMS).